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I became a online c c member a few years back, when a pre-approved notice was sent to me in the mail. After almost a year with my on line securedcreditcard, and due to my high level of purchases each month, I was given a platinum card upgrade. The very first thing that impressed me, and which I have come to appreciate, is the specialized, supportive, friendly client support staff; ever ready and willing to reply to any question and equally happy to fulfill almost any requirements.
I have charged the Platinum service innumerable times during the past few years, and am invariably more than just satisfied with the end result. For my mother`s birthday, I called the cardscredit issuer to request them to arrange for a gift hamper of cosmetics and perfume be sent to her at the workplace. The rep promised that I could leave it all to them and that my mom would be given the gift hamper by the close of business hours that evening.
At some point in the transaction, the request got bungled. The seller that the online creditcards bank had called on in order to acquire the beauty products for the gift hamper got the wrong stuff. The representative called me without any delay to inform me about the status of the order and proposed other possible measures. To get to the point, the credit cards bank contacted a large retailer with an outlet in New York, and had them make a hamper with a selection of the cosmetics and perfume.
The online ccs company then proceeded to arrange for personal car transport to pick up the gift package from the seller - for which they paid - and to see that it got to my place. Needless to say, my mom was elated when she got her gift and was astounded that all of this was arranged by the charge creditcards on line company.
In addition, I used the platinum travel program to book hotel accommodation when traveling, and was confident that I was all set. Just a week before my trip, I contacted the c card online company to verify my reservations, and was told that something had happened with my booking and that it had been erased from the hotel`s computer systems.
The debitcreditcards on line bank quickly contacted the hotel where I had made the booking, discussed my problem with the hotel (which, incidentally, had no rooms going) and,by some miracle, got them to agree to put me up in a suite of rooms, but being charged the same rate - which was significantly less expensive than the rate currently in effect - that I`d originally been offered at the time I first made the booking.
Needless to say, if it hadn`t been for the on line charge creditcard company, I would have reached my destination only to be told that the hotel didn`t have a room for me. This has got to be the ultimate in customer service! How can you beat that kind of service?
I adore this card, truly value the respect I command from cashiers (and fellow customers) whenever I use it, and - above all - I have a high opinion of the debit credit cards on line issuer for the way that they deal with and care for their most valued clients. I call myself a customer of the online debit creditcards bank since I have developed a really productive financial relationship with this group. They aren`t merely a card company, they`re a business who`s made it their business to work in the best interests of their elite set of card members. It`s absolutely worth the yearly charges. The obliging and productive service provided by their customer service representatives is of benchmark standard. And there is no credit ceiling.
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